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The commercial relations between the company QUALITYSPCARS SRLS and the customers are regulated by the following general conditions of sale, different conditions may be agreed only in written form by registered mail with return receipt and signed by the owner of the company itself. These General Conditions of Sale (hereinafter referred to as "Terms and Conditions"), exclusively regulate the contractual relations between the customers of the qspcars.com site (hereinafter referred to as "Customers") and the seller QualitySPcars with registered office located in Via Matera 91, Santeramo in Colle BA, 70029 (Please note: warehouses and offices are located in a different place to the registered office) Returns must be sent to the address provided in the Warranty, Exchange or Withdrawal Form (To this address it is possible to send only written communications by post). These General Conditions are the only ones that can be applied and replace all other conditions, except for preliminary, express and written derogations by QualitySPCars , which may be required to modify some of these provisions; Customers are therefore advised to read the General Conditions each time they visit the qspcars.com website (hereinafter referred to as "the Site"). Confirmation of the order will be considered acceptance of the General Conditions, without any possible recourse. By accessing the Site, Customers undertake to respect the General Conditions and the Conditions of Use detailed on the same. Each purchase transaction will be governed by the provisions of Legislative Decree no. 185/99 and, with regard to the protection of confidentiality, will be subject to the regulations of Law no. 675/96 and subsequent amendments.
Acceptance of Terms
By electronically sending the confirmation of his purchase order, the Customer unconditionally accepts and undertakes to observe in his relations with QualitySPCars, the general and payment conditions transcribed below - from now on Terms and Conditions - declaring that he has read and accepted all the indications provided to him in accordance with the above-mentioned rules, also acknowledging that QualitySPCars itself does not consider itself bound to different conditions unless previously agreed in writing by registered mail with return receipt and signed by the owner of the company itself. These General Conditions of Sale must be examined online by Customers visiting the qspcars.com website before they confirm their purchases. The forwarding of the order confirmation, therefore, implies full knowledge of these General Conditions of Sale and their full acceptance. The Customer undertakes and undertakes, once the online purchase procedure has been concluded, to print and keep these general conditions of sale, read and accepted during the purchase process carried out, in order to fully satisfy the condition referred to in articles. 3 and 4 of Legislative Decree no. 185/1999.
Selling Prices
PRIVATE CUSTOMER
The list prices shown in the online shop are VAT included and can change at any time without QualitySPCars having to communicate any, furthermore, we decline any responsibility for any wrong description. This information will be sent to the e-mail address indicated by the Customer also when registering the order together with information on the delivery address of any other notes or expenses. The definitive confirmation of the order will be sent to the Customer, always by e-mail when the transaction is completed and will contain the same information.
COMPANY CUSTOMER
If an Invoice is requested, for European and Extra-European Companies with the exclusion of Italy, the list prices shown in the online store are net of VAT, therefore Excluding VAT and may vary at any time without QualitySPCars having to give any notice, we also decline any responsibility for any wrong description. This information will be sent to the e-mail address indicated by the Customer also at the time of order registration together with the information on the delivery address, any other notes or expenses. The final confirmation of the order will be sent to the Customer, again by e-mail when the transaction is completed and will contain the same information.
Payment and Refund Methods
Each payment by the Buyer may only be made using one of the following methods, indicated on the appropriate web page by the Supplier, unless otherwise agreed in writing with the company QUALITYSPCARS
- PayPal
- Debit or Credit Cards (Postepay-Visa-Maestro-Mastercard...)
- My Bank (Instant Bank Transfer)
- Bank Transfer (Subject to Agreements with QSPCARS Sales Dept.)
- Mooney
- Apple Pay
- Klarna Payment in Installments ( BuyNowPayLater )
How to Purchase
QSPCARS.com is an online sales site for electronic products for automotive lighting and car accessories. The purchase of products, available as illustrated and described online in the relative descriptive and technical sheets, is made by the Customer at the price indicated therein, to be confirmed at the time of sending the order confirmation, in addition to the transport costs as specified below in the following Art. 6, and in any case displayed at the time of purchase. Before confirming the purchase, the Customer will be shown a summary of the unit cost of each chosen product, the total cost in the case of purchasing multiple products and the relative transport costs. By confirming the purchase, to complete the transaction, the Customer will receive an email containing the Date and Total Amount of his order and the details of the same.
Order Cancellation
QSPCARS.com reserves the right to cancel an order or an item in the order if the following circumstances occur:
- Items that suddenly become unavailable.
- Items that cannot be delivered by suppliers due to problems;
- Credit card fraud;
- Incorrect use of discount coupons. In particular, if for any reason the order is subject to partial cancellations that result in the total amount falling below the minimum required for the promotion or if the application of the discount coupon results in an overall discount exceeding 20% of the order itself, qspcars.com will unilaterally cancel the discount itself.
- Scams against qspcars.com;
- Price variations by the supplier that result in price changes greater than 5%. All orders are subject to acceptance by the Seller who will send the Customer an acceptance or refusal of the order as soon as possible.
- The Seller reserves the right, at its sole discretion, to cancel any order in the event of material errors connected with the Customer's order or with the information sent by the Customer via the website www.qspcars.com or if any further verification of the Customer's credit conditions suggests such cancellation.
- Written requests from the Customer prior to purchase that QualitySPCars deems - at its sole discretion - not to accept.
Legal Guarantee
All new products purchased on www.qspcars.com, by private individuals, are covered by the 2-year European legal guarantee for defects of conformity. All new products purchased on www.qspcars.com, by companies with VAT number, Italian or Foreign (including the Republic of San Marino, Principality of Monaco, Vatican State) are covered by the 1-year legal guarantee for lack of conformity. Exceptions: Products marked as End of Series, Used, B-Stock, have a shorter warranty period, always clearly specified in the product description itself, which replaces the coverage period described here and which is implicitly accepted by the customer by purchasing the product. Where the product description clearly states "No Warranty" (e.g. Used item), the product is covered by warranty for the same day it arrives to the customer, or the DOA (Dead On Arrival ) warranty coverage formula applies: product covered by warranty only if received faulty, and assistance can be claimed within 7 calendar days from the date on which the product was received by the customer. After that, any form of assistance lapses. All products for which "No Warranty" is clearly stated are carefully tested on the bench before shipping, and it is possible to request a test video before shipping, specifying it in the order notes. QualitySPCars can decide whether to offer a refund of the product price, excluding shipping, as a form of assistance, for example, in the case where it evaluates for unique pieces given the impossibility of finding an additional piece or repairing it. During the Warranty coverage period for new products, QualitySPCars undertakes to restore to operation the products that are found to be faulty on the test bench, where the defect is attributable to manufacturing defects and not to improper use by the purchaser. To benefit from the Warranty, it is always necessary to send the faulty products for assistance for a technical inspection and repair. Sending the faulty products for assistance is always at the customer's expense. Once repaired, the products will be returned to the customer free of charge. To find out if the product is still under warranty, check the delivery date of the tracking code shown in the order details. In the event of a faulty product, if it is a Lighting product, we strongly invite you to contact a QSPCARS specialist in advance by email, in the Contacts section, who will first guide you in carrying out simple tests, to verify the actual presence of a defect of conformity, since in most cases the problem depends on the installation .
Subsequently, or for any other product, assistance can be requested in writing. All products are identified by a unique serial code printed on a tamper-proof label. Removing the label with the serial code will void the Warranty. During the warranty period, QualitySPCars will repair or replace the defective components of the product whose serial code corresponds to the order of the customer requesting the Warranty and which is covered within the time limits established by law. In no case will it be possible to request a warranty for products that are not part of your order, e.g. for other people's orders or product codes that are not part of your order. The replacement component, identified in turn by a unique serial code, will be covered for the remaining warranty period of the product that was part of the initial purchase. QualitySPCars will restore the faulty material to working order, deciding at its discretion whether to repair, replace with the same new or used product, or replace the product with one at least equivalent in performance, new or used. QualitySPCars reserves the right to opt, at its sole discretion, for a refund of the purchase price rather than replacing the product and canceling the purchase contract. The warranty must be requested by the customer who placed the order, only for the material contained in the order. It is not possible to request a Warranty on products that are not part of your order and/or other people's orders. The serial codes of the products are valid for association with an order number. The return of the product will not be accepted under any circumstances and therefore the warranty does not apply if: The terms for providing the warranty have expired; If it is impossible to associate the faulty product with a specific order on our site; If the warranty is requested for a product that is not part of your order; If the holographic labels of the serial codes have been tampered with; If, following a technical check, it appears that the damage was caused by improper installation or use; If, following a technical check, it appears that the damage was caused by modifications, repairs, or tampering carried out by the customer himself or by third parties; If, following a technical check, it appears that the product has been damaged due to negligence or carelessness in use (such as exposure to heat sources, water, lightning, incorrect connections, mechanical impacts, tampering, tests with unforeseen programs or drivers) or failure to comply with the installation rules; if the product returned to QualitySPCars reaches the latter in packaging that is unsuitable to protect the goods during transport; in all cases in which the damage cannot be traced back to defects in production, manufacturing, or storage of the product. Products deemed defective by the buyer, but found to be functioning correctly following the technical check, are returned to the buyer with the cost of transport charged to him , in addition to technical inspection labor. A video demonstrating the operation of the product on the bench will always be provided, in which the serial codes are clearly legible. In the case of returns that are actually defective and covered by the Warranty, QualitySPCars will resend the replaced product at its own expense.
Photographs on Website
Although the company is committed to keeping the photographs in the product sheets as up-to-date as possible, they may differ slightly from the finished product in small details due to continuous product updates that may cause the product to vary in small details. For example, the colors of the plastic parts or other small details that are irrelevant or that improve the final performance of the product may vary. In the event that the product is different from the photos shown on the site, if this is a problem, it is always possible to avail of the Right of Withdrawal or Exchange of Goods within the timeframes and methods set out in the appropriate section.
Disputes and Responsibilities
Except in cases of willful misconduct or gross negligence, the Seller is in no way liable to the Customer for direct or indirect damages that may arise from the purchase of Products offered for sale on the Site. The Seller also declines any contractual or extra-contractual liability for direct or indirect damages, caused by the failure to accept or process, even partially, an Order. QualitySPCars cannot in any case be held liable for the failure to finalize the contract due to causes of force majeure, such as those defined by Italian courts, liability of the customer or third parties. We remind you that some products for sale on the QualitySPCars site may be intended for use only on private circuits and never on public roads. QualitySPCars cannot be held responsible for damages resulting from improper use of the products sold on the Site, in particular for direct or indirect damages inherent to the use of the same in places other than private circuits. Although the products sold on the Site have compatibility characteristics with specific brands and models of cars, QualitySPCars is not responsible for any type of direct or indirect damage (interference or failures to other devices present on the car) to cars and motorcycles inherent to the installation of the products on them.
Privacy Policy
Pursuant to art. 13 of Legislative Decree no. 196 of 30 June 2003 and in relation to the personal data that we intend to process, we inform you of the following. 1. The processing of the common personal data that you have communicated to us has the sole purpose of contract, to complete your orders or to register and receive our Newsletter. 2. The processing may be carried out with or without the aid of electronic or automated means and will include all operations or set of operations of collection, registration, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, blocking, cancellation, destruction of the data as provided for by art. 4, paragraph 1, letter a, and necessary for the processing in question. Only our appointed personnel can access such data and all the necessary security procedures have been applied to protect them from violations by unauthorized personnel, as provided for by the articles of Title V, Legislative Decree no. 196/2003. Furthermore, such data will be: * processed lawfully and fairly * collected and recorded for specific, explicit and legitimate purposes * accurate and, if necessary, updated * pertinent, complete and not excessive in relation to the purposes for which they are collected or subsequently processed * stored in a form that allows the identification of the interested party for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed; as provided for by art. 11, Legislative Decree no. 196/2003. 3 . The provision of data is mandatory and failure to communicate the requested information could make it impossible to process the order. 4 . The personal data relating to the processing in question processed electronically are collected and recorded in such a way as to allow access only to authorised persons. They may be processed, in compliance with the purposes indicated above, within qspcars.com. The data collected will never be transferred to third-party companies that could use them for unsolicited promotional actions. The only external companies that may become aware of it are all those connected to the normal management and conclusion of commercial transactions. 5 . The interested party is recognized as having the right to exercise the rights under art. 7 of Legislative Decree no. 196/2003, which is reported in full below: * The interested party has the right to obtain confirmation of the existence or otherwise of personal data concerning him, even if not yet registered, and their communication in an intelligible form. * The interested party has the right to obtain the indication: a) of the origin of the personal data b) of the purposes and methods of processing c) of the logic applied in the event of processing carried out with the aid of electronic instruments d) of the identification details of the owner, the managers and the designated representative pursuant to article 5, paragraph 2 e) of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity as designated representative in the territory of the State, managers or persons in charge. * The interested party has the right to obtain a) the updating, rectification or, when interested, the integration of data b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data were communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the right protected. 6 . The data controller responsible for the processing is QualitySPCars in the person of the legal representative Paulangelo Albino Riccardo. Consent to the Processing of Personal Data. Having read the information above, I freely consent, pursuant to art. 23, Legislative Decree no. 196/2003, to the processing and communication and dissemination of my personal data by the subjects indicated in the aforementioned information and within the limits set forth therein.
Shipping Services
See Shipping Policy.
Penalty For Storage
In the case of shipment by courier, two free delivery attempts are foreseen. If the first attempt is unsuccessful due to the absence of the recipient, the courier leaves a notice on the intercom to be contacted by the customer and to agree on a second free delivery attempt. If, however, the address provided by the customer is incorrect and therefore non-existent, no notice will be left and the second free delivery attempt will lapse. Once the delivery attempts have been exhausted, the package will be stored at the nearest courier branch. The customer can promptly contact QualitySPcars , to pay the shipping cost again and request the possibility of collecting their package in person at the courier branch, or request a new home delivery attempt. If the customer does not contact QualitySPcars or after the storage period set by the courier - generally 5-10 working days - has elapsed, the package will be returned to the sender, with the additional costs of opening a storage practice, plus a penalty for each day of storage, plus the charge for a new shipment for the return. These costs will be charged in advance by the courier to QualitySPcars , which will then be forced to recover the costs from the customer. The customer who still wishes to receive their package will therefore first have to reimburse the costs incurred by the company for storage, penalties and return, then request and pay for a new shipment of the package. The package will remain in free storage at QualitySPcars until the balance due has been paid, for no more than 30 days. After which the order will be considered void, and the goods will be retained by QualitySPcars as a reimbursement for the storage and return costs already incurred.
Approval (Italy)
All lighting systems - Xenon, LED, Projectors, etc. - on the site are sold as aftermarket products not intended for use on public roads. It is the buyer's full responsibility to inform themselves and verify the legality of using the product on the road in the country where it is used. In particular, we remind you that the regulations in force in Italy regarding the installation of Xenon Kits for use on public roads require the presence of automatic control of the direction of the light beam and approval of the modifications made to the car. Those who do not have such systems and/or do not obtain approval for the modification made to the car, are required to use our products only for competitive use on the track. Public roads are understood to be any place regulated by the Highway Code. As for specific LED or Xenon kits, these are aftermarket products designed for full compatibility and full operation on the car for which they are designed (therefore they include control units compatible with the car's electronics, lamps of shape, connection and type compatible with the original headlight, and where necessary include accessories/adapters to allow easier assembly), but they remain in any case products not permitted for use on public roads. In Italy, if you do not first request, and subsequently obtain, approval for the modification to your vehicle, you are considered outside the current regulations. In other European or non-European countries, however, there may not be such restrictions on free use on public roads. We recommend using the products in full compliance with national regulations - including crossing the border between a country where use is permitted and one where it is not permitted. QUALITYSPCARS declines all responsibility for any anomalies caused by the use of the products, including interference with stereo systems, windshield wiper motors, window motors , etc. By purchasing, the Customer accepts this condition and holds QualitySPcars harmless from any claim. The installation and use of our products is intended to be under the full responsibility of the Customer. If the Customer decides to cancel the purchase, it is always possible to avail of the Right of Withdrawal, returning the product packaged, sealed and in the same condition in which it was received, in the manner and within the timeframes set out in current Italian legislation regarding the Right of Withdrawal. The compatibility of aftermarket kits with cars depends on the assembly, the car's electronics and the technical parameters of the kit itself. It is therefore not possible to guarantee a priori the actual compatibility of the product with specific car models. The Customer purchases the kit aware that compatibility with all car models is not guaranteed in any way. However, QualitySPcars kits defined as Canbus are compatible with the vast majority of car electronics on the market, and for specific car models there are photographic guides that explain the installation and demonstrate compatibility.
About our Company
See About Us.
QUALITYSPCARS was born as a company for the online trade of electronic material, car accessories and lighting systems. More information can be viewed by clicking on the "Who we are" link. In order to achieve greater customer satisfaction and improve the service, we ask you to send us suggestions and criticisms through the contact us section.
Account Removal
In compliance with Legislative Decree 30 June 2003, No. 196, you can request the removal of your account on Qspcars.com. This also involves the interruption of any data processing carried out for the purpose of sending information/advertising material, or direct sales, or for carrying out market research, or commercial communication, or calendars. The personal data of the account always remain in the QualitySPCars database until the account is removed, and are in no case communicated to third parties or disclosed. Therefore, this same page is valid as certification that the data removal operation is simultaneously brought to the attention of all those to whom the data has been communicated or disclosed. The removal of your account involves the loss of all data relating to the customer, including the order and assistance history . By deleting the order history, all the material in the customer's possession and the related serial codes will no longer be associated with any order and account, and in fact, will no longer be recognized as our products or assisted in any way. Specifically , by requesting the cancellation of your account, the customer must be aware that he/she will also lose all forms of: 1 after-sales assistance, 2 product warranty , 3 right of withdrawal, 4 possibility of making changes and returns, on all material still in his/her possession. Anyone wishing to cancel his/her account on the site www.qspcars.com can submit an explicit request via email. The sender must necessarily be the same email used to register the account that you wish to delete. The removal of the account will only occur if the request clearly shows awareness of the loss of all forms of assistance (warranty, assistance, right of withdrawal, changes and returns) on all material in his/her possession, together with data useful for clearly identifying the identity of the customer and the genuineness of the request to prevent improper requests submitted by third parties.
Exchange of Goods
See Return Policy.
Within 30 calendar days of receiving your order, you can return the packaged and sealed goods for an exchange with other goods or a shopping voucher. In the case of returns for exchanges of goods / shopping vouchers, all shipping costs to and from the place are the responsibility of the customer, even if the initial order had free shipping.
Disclaimer
According to the principle of professional correctness and transparency in purchasing, we inform all customers or potential buyers that: *Disclaimer* logos, brands, names and vehicles depicted - images are the property of their legitimate owners and are used exclusively to help identify the correct use and/or positioning of the products.